Support
Need a hand?
Notation is built by one person who reads every email. The fastest way to a real reply is to write to hello@notationchesscoach.app.
Reporting a bug?
A great bug report includes:
- Your device (iPhone 15, iPad Pro M4, etc.) and iOS/iPadOS version
- What you were doing when it happened
- What you expected to happen, and what actually happened
- A screenshot or screen recording if you can
Common questions
Notation isn't connecting to my Chessnut board +
Make sure Bluetooth is enabled and the board is powered on. In the app, go to Settings → Board → Pair, and select your board from the list. If pairing fails, try toggling Bluetooth off and on, then restart the app. Some Chessnut boards need a firmware update from the official Chessnut app first.
Nadia isn't speaking +
Check that voice commentary is enabled in Settings → Coaching → Voice. Also check your device isn't muted and the silent switch is off. If Nadia is enabled but silent, try switching the voice in Settings — occasionally an iOS voice download is required the first time.
My games aren't syncing between iPhone and iPad +
Notation uses iCloud to sync. Make sure both devices are signed in to the same iCloud account, and that iCloud is enabled for Notation in iOS Settings → [Your Name] → iCloud → Notation.
How do I import games from Lichess or Chess.com? +
Go to the Profile tab → Linked Accounts → Connect Lichess or Connect Chess.com. After connecting, your games will import automatically and Nadia will analyse them in the background.
I want to delete a game / reset Shadow / start over +
Individual games can be deleted from the History tab — swipe left on any game. To reset Shadow, go to Settings → Shadow → Reset. To wipe all data, delete and reinstall the app.
Found a bug, have a feature request, want to say hello +
Email hello@notationchesscoach.app. Notation is built by one person and every email is read personally. Bug reports with screenshots and a description of what you were doing are especially helpful.
